Ever tried entering a password on a smart TV? It’s like writing a novel with an Etch-a-Sketch! That’s the kind of clunky design process we’ve all experienced. It’s frustrating, slow, and makes you wonder why technology – meant to make life easier – can sometimes feel so hard to use. I had my own “aha!”…
The biggest barrier to digital transformation isn’t technology – it’s people. Here’s how we’re tackling the resistance to change, one habit at a time.When we create a new solution – whether it’s an entirely new product or just an added feature – there’s always a balancing act between the technology itself and the people who…